We aim to respond to all claims quickly and thoroughly. 我们审查记录, interview witnesses or employees and perform a technical evaluation when we investigate your claim. You can help the process move quickly by providing thorough and accurate information and documentation.

我们单独评估每一项索赔，以确定:

• 事件是如何发生的
• 损害的程度
• If the damage was the result of hg8868皇冠下载 negligence
• 法律所认为的公平补偿

We strive to reach a final decision within 30 business days from the receipt of your claim documents. However, it may take longer, if the issue is more complex. 一旦我们的审查完成，我们将与您联系.

如果损害是由于我方疏忽造成的, we will take responsibility for the related losses and compensate you fairly.

hg8868皇冠下载 will not provide compensation for events caused by forces outside of our reasonable control. 这些事件可能包括停电, 电压波动, food loss and property damage resulting from the following:

• Weather conditions such as wind, lightning, heat, snow, ice or flooding
• Bird, squirrel or other animal contacts with equipment
• 意外设备故障
• External causes, such as automobile accidents, falling trees, or construction activities

有关更多信息，请参见 规则J 爱达荷州/俄勒冈州关税规则和条例.

Please understand it is your responsibility to provide adequate protection against 电压波动 (surge protection) for your motors and electronic equipment. In cases where there was no surge protection and a motor or electronic equipment is damaged, hg8868皇冠下载 may not be responsible for compensating you.

更多信息请参见 规则K 爱达荷州/俄勒冈州关税规则和条例.

We are committed to evaluating all claims in a responsive and thorough manner to help resolve your claim as quickly as possible.

If we are responsible, we will pay a reasonable cost to repair the items we damaged. 如果你已经更换了物品, we will pay you the actual cash value of the original item, determined by today’s replacement cost minus depreciation.

作为另一种选择, you can file a claim with your insurance company to reimburse you for your loss, 减少你的免赔额. Your insurer may then choose to present the claim to us to recover compensation paid to you. Your insurer may be able to reimburse you for your losses and may, 在某些情况下, 支付损坏物品的重置价值(RCV), 减少你的免赔额.

If you have experienced damages, we recommend you do the following:

• Retain copies of all receipts for a full and accurate assessment of any loss or damage suffered. You are responsible for preserving the evidence and providing copies of appropriate supporting documentation, 包括维修费用, 修理发票, 原始采购收据和发票, 销售收入, 更换项目收据和发票, 评估, 照片, 纳税记录, 银行对账单, 等.
• Take reasonable steps to reduce your loss, and minimize your damages when possible (e.g., use ice to prevent food spoilage during extended outages).
• Ensure losses or expenses incurred because of an incident are not accumulating needlessly and are reasonable in relation to the loss.

Food spoilage claims are evaluated based on the following guidelines from the U.S. 农业部:

• A fully stocked freezer typically keeps food frozen for two days after losing power, 如果门一直关着.
• A half-full freezer usually keeps food frozen approximately one day, 如果门一直关着.
• Food will usually stay cold in a refrigerator up to four hours, 如果门一直关着.

If a claim is submitted, please provide all supporting documentation, which may include:

• Detailed receipts, repair estimates and/or invoices
• 照片
• Medical records and receipts for services rendered